1. Our Commitment to Accessibility

Emerald Health is committed to ensuring our website and services are accessible to as many people as possible, regardless of ability or disability.

We aim to provide an inclusive digital experience in line with the Equality Act 2010 and recognised accessibility standards.

2. Website Accessibility

We are working to ensure our website meets recognised best practices, including:

• Clear and consistent navigation
• Readable fonts and appropriate contrast
• Compatibility with screen readers
• Ability to zoom content without loss of functionality
• Use of plain, understandable language

3. Accessibility Features

Our website is designed to support:

• Keyboard navigation
• Screen reader compatibility
• Adjustable text size via browser settings
• Clear page structure and headings

4. Limitations

While we aim to ensure full accessibility, some parts of the website may not yet be fully accessible.

We are actively working to improve accessibility and welcome feedback to help us do so.

5. Accessing Our Services

As a remote clinic, we offer consultations via:

• Video
• Telephone

If you require adjustments, we can:

• Offer telephone consultations instead of video
• Provide additional time during consultations
• Support communication needs where possible

6. Alternative Formats

If you need information from our website in a different format (such as large print or simplified text), please contact us.

We will do our best to provide this in a way that meets your needs.

7. Reporting Accessibility Issues

If you experience any difficulty using our website or accessing our services, please let us know.

Email: support@emeraldhealthclinic.co.uk

Please include:

• The page or feature you had difficulty with
• A description of the issue

We aim to respond promptly and resolve issues where possible.

8. Enforcement and Support

If you are not satisfied with our response, you may seek further advice from the Equality Advisory and Support Service (EASS).

9. Ongoing Improvement

We are committed to continuously improving accessibility by:

• Reviewing website performance
• Updating content and design
• Considering user feedback