How Your Care Works

At Emerald Health, we provide specialist, clinician-led care through a simple, structured process designed to be safe, transparent, and easy to navigate.

1. Getting Started

You can book an appointment online, often within a few days.

Before your consultation, we’ll ask you to:

• Provide proof of identity
• Complete a short health questionnaire
• Give us access to your medical records

This information must be submitted at least 24 hours before your appointment to allow our clinicians to prepare safely.

2. Your Consultation

You will be seen by a specialist clinician via video or telephone.

During your consultation, we will:

• Review your medical history
• Understand your symptoms and treatment goals
• Assess whether treatment is appropriate for you

Not all patients are suitable for treatment. If this is the case, we will let you know as early as possible.

3. Treatment Planning

If appropriate, your clinician will develop a personalised treatment plan.

Your ongoing care may be delivered by our wider clinical team, which can include other qualified prescribers, where this is clinically appropriate and safe to do so.

Your care remains under the supervision of Emerald Health throughout.

4. Prescribing

Where clinically appropriate, a prescription may be issued.

• Prescriptions are written on FP10 paper forms
• These are printed, signed, and sent securely to a pharmacy

Please note:

• A prescription is not guaranteed
• All prescribing decisions are based on clinical judgement and safety

5. Pharmacy & Medication Supply

Emerald Health is a medical clinic and does not dispense or sell medication directly.

If you are prescribed medication:

• It will be dispensed by a licensed UK pharmacy
• You are free to choose your pharmacy
• We may help coordinate this process with trusted pharmacy partners to support a smooth and timely service

All medication supply, including dispensing and delivery, is the responsibility of the pharmacy.

6. Payment & Delivery

• Consultation fees are paid directly to Emerald Health
• Medication costs may be facilitated by us on behalf of the pharmacy

Once your prescription is received:

• The pharmacy will dispense your medication
• Delivery is arranged directly by the pharmacy

Delivery times may vary depending on processing times, stock availability, and weekends or bank holidays.

7. Ongoing Care & Reviews

Your care continues beyond your first consultation.

We will:

• Monitor your progress
• Adjust your treatment where needed
• Arrange follow-up appointments

Regular reviews are required to ensure your treatment remains safe and appropriate.

8. Working Alongside Your GP

With your consent, we will write to your GP following consultations where appropriate to support safe and coordinated care.

Emerald Health provides specialist treatment only.

Your GP remains responsible for your general healthcare.

We do not operate formal shared care prescribing arrangements with NHS GPs.

9. Important Information

• Emerald Health is a remote clinic and does not provide emergency care
• For urgent medical concerns, please contact NHS 111 or call 999